Scott is the founding Partner of Insight Strategies, LLC, a consulting firm whose mission is to “enhance the capacity of its clients.” For more than 11 years Insight Strategies has successfully supported clients across the United States as well as in South America, Europe and Southeast Asia. Insight Strategies works with clients on process redesigns covering major organizational processes as well as strategic and business planning, board and senior executive development, retreats and meeting facilitation.

Scott has been in health care marketing, business development and operations for 30 years. He has managed clinical and retail operations in healthcare and has extensive process redesign training and experience. He has published articles on his work in relationship marketing, community development and health status improvement as well as a book chapter on quality and customer service. He co-wrote and produced the PBS documentary, “Living With Cancer: The Windstorms of Life.”

He is a regularly featured speaker at national conferences. He was a 1994-95 Fellow with The Healthcare Forum and he participated in the Health Care Colloquium at Harvard University. He was the first elected chair of the internationally recognized and award-winning initiative Creating a Healthier Macomb.

Insight Strategies’ work in process redesign has led to award-winning, benchmark performance by its clients. Currently more than 3.5 million patients are being cared for each year in emergency departments that have completed process redesigns facilitated by Insight Strategies. Additionally, process redesigns in inpatient and ambulatory settings have clients from academic medical centers to community hospitals experiencing extraordinary performance in the operating room, inpatient setting, ancillary services and ambulatory clinics.

Speaker Topics

  • Organizational Culture
  • Performance Improvement
  • Service Excellence
  • Strategic Planning

Speaker Type

  • Breakout Presenter
  • Group Facilitator
  • Keynote Presenter
  • Presentation Moderator