Dr. John Kenagy knows healthcare as a physician, executive, academic researcher and advisor.  In addition to his clinical experience as a vascular surgeon, he has been Chief of Surgery, Chief of Staff and Regional Vice President for Business Development in a not-for-profit healthcare system.  But, his most meaningful experience was becoming a patient.

His frustration with current methods was fueled by an injury – he suffered a broken neck in a fall from a tree.  Critically injured, he discovered that his recovery depended on the efforts of dedicated individuals working in an unpredictable and often unresponsive system.

Searching for new answers, he became a Visiting Scholar at Harvard Business School.  His research included developing disruptive innovation healthcare strategy with Harvard Professor Clayton Christensen and translating to healthcare the drivers of success in resilient, highly adaptive companies like Toyota, Intel and Apple. The result is Adaptive Design®, a clinically intelligent, self-sustaining system for rapidly developing, doing and improving patient-centered care within and across disciplines.

His contributions have been widely recognized:

  • Visiting Scholar, Harvard Business School
  • Clinical Professor of Surgery, University of Washington
  • Adjunct Professor of Pharmacy and Therapeutics, University of Pittsburgh
  • His best-selling book Designed to Adapt: Leading Healthcare in Challenging Times was named Healthcare Management Book of the Year by the American College of Healthcare Executives
  • Forbes Magazine featured Kenagy as “the man who would save healthcare.”

Dr. Kenagy’s speaking, workshops, webinars, Experience Adaptive Design online training course and the Adaptive Design Leadership Learning System enable everyone to work together to deliver exactly what the patient needs now at continually lower cost.  It’s the patient-centered approach to thriving in 21st Century healthcare.

Featured Presentations

Value-Based Care:  How to Rapidly Create More and Better Care at Less Cost: The good news about Value-Based Care is most healthcare organizations are already positioned to make the transition.  Five simple steps will enable any organization to Sense/Respond/Adapt and create a Center of Value and Excellence (CoVE) that will generate more access to more and better care at continually lower cost. Once you create a CoVE, you simply replicate and scale what you know how to do. CoVE’s are 21st Century value-based care.  It’s not rocket science; just different and you can do it by working adaptively – low risk, high reward and fast.

Patient Experience:  Partner to Meet Patient Needs Ideally: Physicians, staff and management come together to meet patient needs ideally when you enable everyone in your organization to work at the top of his or her license. For example, our data show nurses, on average, spend less than 30% of their time in direct patient care. Using Adaptive Design, management, staff and physicians can partner together to eliminate the ambiguity, assumptions, workarounds and tradeoffs that pull everyone away from patients.  It's a low risk, high reward opportunity to rapidly create a world-class patient experience and continually lower the cost of care. 

Sense, Respond, Adapt:  Managing the Unpredictable in Real-Time: Healthcare organizations are, by nature, complex, constantly changing and unpredictable. Using retrospective data to manage a complex organization is like driving your car by what you can see in your rear-view mirror. Creating a Sense/Respond/Adapt capability is a low risk, high reward approach to managing the unpredictable in real-time. It’s action innovation – do it, prove it, then replicate and scale it. The results of Sense/Respond/Adapt are real time, forward-looking data and predictive analytics that can be generated by any healthcare organization at very low cost. 

Adaptive Design: Do and Improve Across the Care Continuum: Adaptive Design is an integrated set of methods, skills and tools that make everyone accountable for patient-centered, performance excellence as part of their everyday work. Unlike Lean, Six Sigma, PDSA and other project-based, process reengineering methods, Adaptive Design is a self-sustaining system that works continually to rapidly design, do and improve complex work within and across disciplines.  It is a low risk, high reward way to create horizontal integration across the silos, both inside and outside your organization. The result is a Center of Value and Excellence without boundaries for 21st Century healthcare.

Creating Cultural Chemistry - How to Thrive at the Point-of-Care: You don’t implement a great culture; you make it. This presentation taps into the latest research in human decision-making and the success characteristics of innovative, resilient, highly adaptive companies.  What you will learn are simple, low risk, high reward methods to create a culture designed to continually adapt and meet patient needs ideally. Leaders from the C-suite to the point-of-care will learn how to use Purpose, Prototypes, Progress, Momentum and Mastery to create a world-class culture that is designed to adapt to meet the needs of 21st Century healthcare.

Centers of Value and Excellence: CoVE’s and the Future of Healthcare: Being a Center of Excellence is good; but CoE is a product of the last quarter of the 20th Century. Centers of Value and Excellence (CoVE’s) will predictably lead 21st Century healthcare. The good news is that most organizations already have the resources needed to adapt rapidly at the point-of-care and create multiple Centers of Value and Excellence.  Developed, aligned and supported by wise leadership, frontlines trained in Adaptive Design can quickly design and prototype many small, low risk, high reward changes as part of their every day work. The results generate more access, to more and better care at continually lower cost. That’s a CoVE; and CoVE’s are how to thrive in 21st Century, value-driven healthcare. 

The Center of Value and Excellence Leadership “Advance”: This is not a traditional “retreat;” its an “advance” for hospital and health system governance, leadership, management, physicians, staff and can also include patients and patient advocates. Unlike most retreats, this advance in not full of speeches and PowerPoint slides. Rather it is a highly, interactive, 3-hour, customizable, learning experience solving complex, real-life, real-time business problems. The Advance is based on Dr. John Kenagy’s research as a Visiting Scholar at Harvard Business School and his experience using Adaptive Design to create Centers of Value and Excellence in healthcare. For example, you can learn what it would be like to work for Steve Jobs. You can discover the secrets of disruptive innovation and how Intel’s Andy Grove changed Harvard Business School Professor Clayton Christensen’s view of disruptive technology. Or you can find out what would happen if Toyota acquired your hospital and what that would mean for Lean and Performance Excellence in your organization. And there is more.  All of these experiences will be customized to your organization and related directly to how-to-lead in the value-driven world of healthcare. The Outcome:  your organization will have what you need to start to lead as a Center of Value and Excellence in 21st Century Healthcare.

Speaker Topics

  • Delivering Value through Delivery System Innovation
  • Future of Health Care
  • Hospital/Physician Relations and Clinical Integration
  • Innovation and Change Management
  • Leadership
  • Medical Staff Development
  • Organizational Culture
  • Patient Advocacy and Engagement
  • Performance Improvement
  • Physician Leadership
  • Population Health
  • Quality and Patient Safety
  • Service Excellence
  • Strategic Planning
  • Workforce Issues

Speaker Type

  • Breakout Presenter
  • Keynote Presenter
  • Presentation Moderator